work at the ritz tahoe

Facility Name: The Ritz-Carlton, Lake Tahoe

Location: Truckee, Calif.

Job Summary: 

Responsible for developing communications content and input from various channels, to include by not limited to: website, email marketing, social channels, and advertising. Develops on-property brochures, mobile app specific content, push messages to guests, on-property offers and other hotel/destination content featured in the mobile applications. Hosts, coordinates, and supports on-site media visits, and on-site photo shoots. Creates and executes innovative publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its restaurants, Spa, and services.

Do You Have… 

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the communications, e-commerce, sales, and marketing or related professional area.
  • Minimum of a 2-year degree from an accredited university in Business Administration, Marketing, Communications, or related major; 3-5 years experience in the communications, e-commerce, sales, and marketing or professional area.

CORE WORK ACTIVITIES

Achieving Communications Goals

  • Develops annual Communications plan in tandem with Director, Sales & Marketing which is to serve as an integral part of the hotel’s marketing plan.
  • Acts as a local area knowledge expert for the hotel and the destination.
  • Provides on-property support to Field Marketing, Field E-commerce and Market Director of Public Relations in coordination with Director of Sales and Marketing (DOSM), and other management staff.
  • Creates and executes innovative publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its restaurants, Spa, services. Programs should address specific needs as outlined in the marketing plan and capitalize on unexpected opportunities as they arise.
  • Reviews content to ensure that all hotel promotions are in keeping with the brand image and reflect the highest level of professionalism in content and presentation.
  • Responds to daily newsroom inquiries, and daily local media inquiries.

Leading Communications Teams

  • Makes decisions, including employees/team and commits to a course of action with available information.
  • Addresses conflict in a timely manner.
  • Directs and assists the General Manager with all Crisis Communications as it pertains to the media and external/internal guests during any hotel emergency or safety situation.
  • Acts as an advisory to management by tracking public attitudes and making General Manager aware of the possible consequences of prospective decisions.

Building Successful Relationships

  • Balances the interest of one’s own group with the interests of the organization.
  • Uses team member diversity to its fullest extent to achieve business success.
  • Encourages others to share their points of view even if different from his/her own.
  • Shares relevant information to help others understand and support business objectives.
  • Uses technology effectively to communicate and influence throughout the organization.
  • Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
  • Communicates with Corporate Team and Field/Marketing leaders in the region on a regular basis, keep them abreast of news and mutually-beneficial opportunities.
  • Maintains professional relationships with local media and gains cooperation and respect to earn a reputation as a source of reliable, newsworthy information.

Conducting Communication Activities that Achieve Department Goals

  • Analyzes monthly reports and data pertaining to hotels digital performance.
  • Develops communication content and input for various channels to include, but not limited to: website, email marketing, social channels, advertising.
  • Manages property website content and quality.
  • Coordinates with Field eCommerce manager and guide on the hotel’s priorities for paid search and Search Engine Optimization (SEO).
  • Strong Social Media marketing skills
  • Develops on-property brochures, mobile app specific content, push messages to guests, on-property offers and other hotel/destination content featured in the mobile applications.
  • Hosts, coordinates, and supports on-site media visits, and on-site photo shoots.
  • Seeks out others for information, support, guidance, and assistance.
  • Establishes and builds agreement among team/department members for resource requirements, timeliness and measures of success.
  • Develops and uses systems to organize and keep track of target media list, quarterly focus goals, and clip successes.
  • Controls property website content and quality.
  • Maximizes opportunities for publicity in local media through careful research of media requirements.
  • Guides departments on the proper use of corporate identity on printed, promotional and display materials.
  • Maintains contact with the regional office; files monthly reports.
  • Informs team of planned events and developments that could be of Communications value.
  • Produces and distributes a minimum of one local media release per month.
  • Reviews content to ensure that media kits and other Public Relations related material originating from the hotel is appropriate, error-free and complements the brand, thereby enhancing Mystique.
  • Manages an effective traditional and social local media data base.
  • Seeks approval for, and upload image files onto Digital Assets (for e.g., photos, slides, and digital) of the hotel and personnel.

Conducting Human Resources Activities

  • Seeks approval for, and upload image files onto Digital Assets (for e.g., photos, slides, and digital) of the hotel and personnel.
  • Supports interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills, and competencies.
  • Hires the best people available from inside and outside the brand.
  • Hires for talent, diversity, and balance of skills.
  • Gives timely and specific performance feedback to employees; holds bi-annual reviews.
  • Discusses problems immediately with others before they are forgotten or get out of control.

Additional Responsibilities

  • Discusses problems immediately with others before they are forgotten or get out of control.
  • Acts independently to improve and increase skills and knowledge.
  • Supports the hotel’s business objectives by designing and executing relevant press trips and individual visits.
  • Evaluates the success of communications efforts on a regular basis using the guidelines that were agreed-upon from the start.
  • Demonstrates an awareness of personal strengths and areas for professional improvement.
  • Shares learning’s, innovations, and best practices with others.
  • Demonstrates a willingness to learn from others.
  • Uses current best methodologies to manage smaller scale projects.

 

Apply Here!